Delete Your Account

Delete your ShutterPost account

You can delete your ShutterPost account and its data at any time, from the app or the web.

How to delete your account

Sign in to ShutterPost in the iPhone or Android app, or on the web at app.shutterpost.net.
Open the menu and go to Settings → Preferences.
Scroll to Delete Account, enter your password, and tap Delete My Account.

Can't sign in? Email privacy@shutterpost.net from the email address on your account with the subject "Delete my account". We'll confirm the request and delete the account.

What happens

You're signed out on every device right away.
Any active subscription is canceled, so you won't be charged again.
After a 7-day grace period, your account and its data are permanently deleted. Email us during those 7 days if you deleted your account by mistake.
Any remaining copies in backups are removed within 30 days.

What's deleted

Your account: email address, name, and password
Connected account access for Instagram, Facebook, TikTok, YouTube, Google Drive, Dropbox, and OneDrive
Your posts, captions, schedules, and posting history
Photos and videos you uploaded, and images and videos ShutterPost created for you
Client workspaces, settings, and remaining credits

What's kept

Server security logs (IP addresses and request times) for up to 90 days, then deleted.
Payment and invoice records kept by our payment processor, Stripe, as required by tax and financial law, under Stripe's privacy policy.
Posts already published to Instagram, Facebook, TikTok, or YouTube stay on those platforms. Delete them there if you want them removed.

Delete some data but keep your account