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ShutterPost support

We usually reply within one business day.

Contact us

Email support@shutterpost.net and we'll reply within one business day. Include the email address on your account and, if you can, a screenshot of what you're seeing.

Already signed in? You can also use Support in the ShutterPost menu, which sends your message with your account details attached.

Getting started

  1. Create your account in the ShutterPost app or at app.shutterpost.net, and enter the 6-digit code we email you.
  2. Connect where you post: Settings → Connections → Instagram, Facebook, TikTok or YouTube.
  3. Connect where your photos live: Dropbox, Google Drive or OneDrive, then choose the folder for ShutterPost to watch.
  4. Add a folder of photos to it. ShutterPost writes the caption and puts the post in Pending Posts for you to review and schedule.

Common questions

Instagram won't connect. Instagram needs a Business or Creator account linked to a Facebook Page. In the Instagram app, go to Settings → Account type and tools, switch to a professional account, then connect again.

A connected account says it needs reconnecting. Social networks expire access from time to time, or after a password change. Open Settings → Connections and reconnect it; your queued posts are kept.

New photos aren't showing up. ShutterPost checks your watched folder every 10 minutes. Each folder inside the watched folder becomes one post, and loose files in the watched folder itself are skipped.

A post didn't publish. Open Post History or the bell for the reason. Most often it's a connection that needs reconnecting, or a photo the network wouldn't accept.

A reel or enhancement failed. ShutterPost shows the reason and returns any credits it used, so you can try again or pick another style.

Notifications aren't arriving. Allow notifications for ShutterPost in your phone's Settings, then check Preferences → Notifications in the app.

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